Orders are processed on business days, which are Monday to Friday. Please allow up to 2-3 working days before orders are dispatched. Once your order is on its way to you, you will be sent a notification email (including the tracking number if applicable). If you are in a rush, please contact firstname.lastname@example.org to see if your order can be completed faster.
Shipping within the United Kingdom
Postage is free worldwide! We use Royal Mail and include a tracking number. Your parcel includes tracking however please note we can not take special delivery notes (e.g. 'leave with neighbour'). If you would like extra insurance or sign on delivery please email us email@example.com. We can not guarantee delivery times, however if you live in London you should receive your order within 1 - 3 days. If you live outside of London you should receive your order within 3 - 7 days.
First Class is available for £4 per order. Express orders will be dispatched within one working day and sent by Royal Mail first class post (please check your area with Royal Mail for timings).
We post to all international destinations for free without tracking. We are unable to take special delivery notes (e.g. 'leave with neighbour'). If you would like extra insurance or sign on delivery please email us at firstname.lastname@example.org.
International delivery times outside of the UK are 1-3 weeks. If you have not received your order within this timeframe, please email us your full name and order number and we will be happy to investigate on your behalf.
Once your order has shipped from de-parture, status is available from the carrier. We are happy to help but we only have as much information as provided by carrier tracking.
We carefully package each piece, however de-parture will not be responsible for any items damaged or lost during transit. Any claims should be filed with the respective carrier.
Please note we are not responsible for any taxes incurred on entering the countries outside of the UK.